FAQs (Frequently Amazing Questions) ✨

Let's spill the tea on everything you need to know about your next favorite candle or melt. No gatekeeping here - we're sharing all our secrets.

  • How long will my candles last?

    • 8.5oz candles: ~45-55 hours (that's like 4 seasons of Succession)

    Pro tip: Your actual burn time might vary depending on how you care for your candle (more on that in a sec).

    What are your candles made of?

    We're serving clean girl energy with:

    • Premium coconut-soy wax blend (the power couple we didn't know we needed)

    • Lead-free cotton wicks (keeping it toxic-free, as we should)

    • Phthalate-free fragrance oils (hard to pronounce, easy to love)

    • Reusable vessels (we love a sustainable moment)

    Why should I choose coconut-soy wax?

    The main character energy is real:

    • Clean burning (no black soot = happy lungs)

    • Better scent throw (the room presence we all aspire to have)

    • Longer lasting (we love a good investment piece)

    • Sustainable

  • What's the deal with wax melts?

    • Think of them as your candle's cool younger sibling:

    • More concentrated scent (for when you want to make a statement)

    • No flame required (perfect for dorm rooms or offices with strict policies)

    • Customizable intensity (mix and match like your Spotify playlist)

    How long do wax melts last?

    Each honeycomb typically gives you 8-14 hours of scent time. Pro tip: Start with one honeycomb and add more if you're feeling extra. It's giving customizable luxury.

    What wax warmer should I use?

    Any electric or tea light warmer works! Just make sure it's:

    • Clean (no mixing scents unless that's your vibe)

    • The right size (our honeycomb melts fit most standards warmers)

    • Working properly (we want warm, not scalding hot)

  • How do I get the most out of my candle?

    The sacred ritual for candle success:

    1. First burn = 2-3 hours minimum (let that wax pool reach the edges, bestie)

    2. Trim wick to 1/4 inch before each lighting (like a regular skincare routine, but for candles)

    3. Keep away from drafts (they're sensitive to bad vibes and cold air)

    4. Never burn for more than 4 hours (everyone needs a break)

    Help! My candle is tunneling!

    Don't stress, we've all been there. Here's the fix:

    1. Wrap the top in foil (leaving a hole in the middle)

    2. Burn for 1-2 hours

    3. Remove foil once the wax pool reaches the edges

    Manifestation complete ✨

    My wick is drowning?

    Sometimes she's just having a moment. Try:

    1. Pour off excess melted wax

    2. Center the wick

    3. Let wax harden

    4. Resume your regularly scheduled burning

  • When will my order ship?

    • Orders process in 1-2 business days

    • Standard shipping: 3-5 business days

    • Express options available at checkout

    (Track your order like you track your ex's spotify activity)

    Do you ship internationally?

    The girlies worldwide said "ship it" and we listened! Currently serving:

    - United States (all 50 states + territories - yes, including you, Hawaii & Alaska!)

    - Canada (maple vibes incoming 🍁)

    - Mexico (hola, besties! 💫)

    - Select European countries (living that Emily in Paris fantasy)

    What's your return policy?

    • Unused items: 30-day returns

    • Issue with your order? Slide into our DMs (aka customer service)

    • No returns on burned candles (for obvious reasons)

  • Can I reuse my candle vessel?

    Absolutely! Once you've burned through your candle:

    1. Freeze for a few hours

    2. Pop out remaining wax

    3. Clean with soap and warm water

    Now it's ready for its second act as:

    • Makeup brush holder

    • Succulent planter

    • Crystal storage

    • Pencil cup

    (The possibilities are endless, bestie)

    Are your products vegan?

    Yes! We keep it plant-based and cruelty-free. No animals were consulted in the making of these scents.

    Do you offer wholesale?

    We do! If you're interested in stocking Emberlight Theory:

    What's that floating in my candle?

    Don't stress, it's probably:

    • Fragrance oil adjustment (totally normal)

    • Natural wax variations (we love character development)

    • Temperature changes (candles are sensitive to the climate crisis too)

    If something seems off though, send us a pic - we're here to help!

  • What's your environmental impact?

    We're not just about the aesthetic:

    • Low-waste packaging (plastic is cheugy)

    • Carbon-neutral shipping

    • Recycling program: Return 6 empty vessels, get 20% off

    • Sustainable sourcing (we check the receipts)

    Are you really LGBTQ+ owned?

    Yes! We're proud to be queer-owned and operated. No rainbow-washing here - we keep it real 365 days a year, not just during pride month.