FREE SHIPPING ON ORDERS OVER $50 | HANDCRAFTED IN EL PASO, TX

Shipping Information

Fast, secure, and sustainable shipping options to get your artisan candles delivered safely to your door.

Shipping Options

Shipping rates are calculated at checkout based on your location and selected carrier. All options include tracking and insurance.

USPS Ground Advantage

Calculated at checkout
2-5 Business Days

Reliable USPS ground shipping with tracking.

  • Real-time tracking
  • Insurance included
  • Eco-friendly option

USPS Priority Mail

Calculated at checkout
1-3 Business Days

Faster delivery with priority handling.

  • Priority processing
  • Real-time tracking
  • Insurance up to $200

Express & Overnight Options

Calculated at checkout
1-2 Business Days

UPS, FedEx, and USPS Express options available.

  • Multiple carrier options
  • Guaranteed delivery
  • Full insurance coverage

Free Shipping Available

Orders over $50 shipped to the contiguous United States qualify for free shipping. Alaska, Hawaii, and international orders have calculated rates.

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Shipping Policies

Important information about our shipping process and policies.

Shipping Rates

We use real-time carrier rates through Shippo to ensure you get the best available shipping prices. Rates are calculated based on package weight, dimensions, and destination. Free shipping is automatically applied to orders over $50 shipped to the contiguous United States.

Processing Time

Orders placed before 2:00 PM MST Monday-Friday ship the same day. Weekend orders ship the following Monday. Custom orders may require additional processing time.

Packaging

All candles are carefully wrapped and packaged in recycled materials to ensure safe arrival. Fragile items receive extra protection and handling.

International Shipping

We currently ship to Canada and Mexico. International orders may be subject to customs fees and take 7-14 business days for delivery. Rates are calculated at checkout based on destination.

Damaged Items

If your order arrives damaged, contact us within 48 hours with photos. We'll provide a full replacement or refund at no cost to you.

Track Your Order

Once your order ships, you'll receive a confirmation email with tracking information. You can monitor your package's progress from our facility in El Paso to your doorstep.

Our tracking system provides real-time updates including pickup, transit, and delivery notifications. You'll know exactly when to expect your artisan candles to arrive.

Need Help?

If you have questions about your shipment or need to make changes to your delivery, our customer service team is here to help.

Contact Support

Package Tracking

Shipping Restrictions

Please note these important shipping limitations and requirements.

  • PO Boxes require express or overnight shipping
  • Some remote locations may have extended delivery times
  • Hazmat regulations may apply to certain fragrance concentrates
  • Holiday shipping deadlines vary by destination

Questions About Shipping?

Our customer service team is here to help with any shipping questions or special delivery requirements.

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